Privacy Policy

1 Information We Collect

We collect personal information only when you voluntarily provide it or when it is automatically collected through your use of our website.

Information you provide directly:

• Contact form submissions — your name, email address, and any message you send us through our Contact page
• Newsletter sign-ups — your email address when you subscribe to receive our updates, impact stories, and programme news
• Volunteer and internship applications — contact details and programme preferences submitted via our Get Involved forms
• Donation information — your name and contact details when you initiate a donation (see Section 4 for how payment data is handled)

Information collected automatically:

• Usage data — pages visited, time spent on pages, links clicked, and the page you came from
• Device and browser information — browser type, operating system, screen size, and IP address
• Cookies and similar technologies — small files stored on your device that help us understand how our website is used (see Section 5)

2 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, contact form messages, and volunteer applications
• To send you our newsletter and programme updates — only if you have subscribed and consented
• To process and acknowledge your donations in partnership with our payment provider
• To improve our website content, navigation, and user experience based on usage analytics
• To fulfil our legal and regulatory obligations as a registered company in Ghana
• To communicate important updates about our programmes and operations

3 Legal Basis for Processing

We process your personal information on the following lawful bases:

• Your consent — when you subscribe to our newsletter or submit a contact or volunteer form
• Legitimate interests — to operate and improve our website and communicate with people who have expressed interest in our work
• Legal obligation — where we are required to retain records under Ghanaian law or donor reporting requirements
• Contractual necessity — to process donations and fulfil commitments made to donors and supporters

4 Donations & Payment Processing

All online donations made through our website are processed by Paystack, a secure, PCI-compliant payment platform. When you make a donation, you are directed to Paystack's secure environment to complete your payment.

Paystack's privacy practices are governed by their own Privacy Policy, which you can review at paystack.com/privacy. We may retain a record of your donation amount, date, and contact details for our internal records and donor acknowledgment.

5 Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience.

Types of cookies we use:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — provided by Google Analytics, these help us understand which pages are most visited, how long visitors stay, and where they come from. All data is aggregated and anonymous.
• Platform cookies — set by Zoho Sites (our website platform) for technical operation of the site.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website. For more information on managing cookies, visit aboutcookies.org.

6 Third-Party Services

Our website uses the following third-party services, each with their own privacy practices:

• Google Analytics — website traffic analytics. Data is anonymised and aggregated. Google Privacy Policy →
• Paystack — secure payment processing for donations. Paystack Privacy Policy →
• Zoho Sites — our website hosting platform. Zoho Privacy Policy →
• Google Fonts — web fonts (DM Sans, Playfair Display) loaded from Google's servers. No personal data is collected through font loading.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

7 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Newsletter subscribers — retained until you unsubscribe or request removal
• Contact form submissions — retained for up to 2 years for correspondence records
• Donation records — retained for a minimum of 7 years to meet financial and legal reporting requirements under Ghanaian law
• Volunteer and internship applications — retained for up to 1 year after the programme concludes
• Website analytics data — retained by Google Analytics for 26 months (anonymised)

8 Your Rights

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal information we hold about you
• Correction — you may ask us to correct any inaccurate or incomplete information
• Deletion — you may request that we delete your personal information, subject to our legal obligations
• Unsubscribe — you may opt out of our newsletter at any time by clicking the unsubscribe link in any email or contacting us directly
• Objection — you may object to our processing of your information where we rely on legitimate interests as our legal basis

To exercise any of these rights, please contact us using the details in Section 10. We will respond to all requests within 30 days.

9 Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website operates over HTTPS (secure, encrypted connection). All donation payments are processed through Paystack's PCI-compliant infrastructure.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about a specific interaction, please contact us directly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.